Senior Associate, Generalist, Client Services, SME Banking, Institutional Banking Group
Core
Manage end-to-end maintenance coordination, manual transactions, and client service for SME Banking clients on the IDEAL digital banking platform.
Role type
Senior Associate, Generalist, Client Services, SME Banking
Builds
Account maintenance, trade finance instruments, and payment transactions for SME clients
Domain
Banking / Financial Services
Required skills
Client services, transaction banking operations, account maintenance, trade finance knowledge, payments processing, digital banking platform support, coordination, multitasking, problem-solving
Preferred skills
Experience with IDEAL digital banking platform
Technologies
IDEAL, RTGS, NEFT, A2, A1
Responsibilities
Manage end-to-end maintenance coordination including signatory updates and account openings; Facilitate manual transactions including Fixed Deposit creation and Bank Guarantee issuance; Liaise with clients and internal teams for seamless transaction processing; Support clients on the IDEAL digital banking platform for onboarding and troubleshooting; Provide timely month-end conversion updates to customers.
Seniority
Senior, hands-on IC