Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations
Core
Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat.
Role type
Customer service representative
Builds
Banking delivery channels
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Communication, problem-solving, decision-making, software proficiency, adaptability
Responsibilities
Assist clients with a wide range of banking inquiries and transactions, Maintain accurate and detailed records of client interactions and transactions, Collaborate with cross-functional teams to enhance the overall customer experience, Continuously develop product knowledge and stay updated on industry trends and regulations, Adhere to all relevant policies, procedures, and compliance requirements