Treasures Customer Service Ambassador, Consumer Banking Group
Core
Handle counter banking transactions, manage account services, and promote financial products to customers in a branch setting.
Role type
Senior IC customer service representative (banking teller)
Builds
Deposit/withdrawal transactions, account openings, and cross-sold banking products
Domain
Consumer Banking
Required skills
cash handling, cheque processing, foreign exchange transactions, account opening procedures, KYC compliance, AML regulations, documentation management, regulatory adherence
Preferred skills
sales referral, customer experience management
Technologies
banking core systems, compliance frameworks
Responsibilities
Process cash, cheque, and foreign exchange deposits and withdrawals; Manage current and savings account services; Cross-sell non-regulated banking products; Ensure strict adherence to bank policies, security protocols, and regulatory requirements (HKMA, SFC)
Seniority
Mid-level, hands-on IC