Fixed Term Appointment, Asset Operations, Consumer Banking group Operations, Technology and Opeations
Core
Processing home loans from credit approval through post-sales support, including file management, disbursement checks, and customer communication.
Role type
Senior IC mortgage operations specialist
Builds
Home loan processing workflows and customer service delivery
Domain
Consumer Banking / Retail Lending
Required skills
Home loan processing, Mortgage core processing, CIBIL report generation, CERSAI handling, Document tracking, Regulatory compliance, Service level adherence, Process risk identification, UAT execution, Stakeholder liaison
Preferred skills
Retail banking experience, ROI/PF/Office Accounts knowledge, Process enhancement
Technologies
Retail Home Loan systems, CIBIL, CERSAI
Responsibilities
Process home loans from approval to post-sales support, Maintain SOPs and checklists, Liaise with verification, legal, and valuation teams, Track OTC and PDD documents, Ensure disbursement checks and fund release, Handle post-disbursal service requests, Generate CIBIL reports and manage CERSAI entries, Communicate with customers via dispatch, Identify process risks and implement mitigation actions, Perform UAT and document results, Maintain operational registers and files.
Seniority
Mid-Senior, hands-on IC