VP, Team Lead, User Experience Research, Group Design, Consumer Banking Group
Core
Lead a team of researchers to deliver high-quality customer insights that shape the future of digital products and services for Consumer Banking's retail portfolio.
Role type
Senior IC User Experience Research Manager (People Leadership)
Builds
Digital products and services for Consumer Banking's retail portfolio
Domain
Consumer Banking / Fintech
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Qualitative and quantitative research methodologies, Generative and evaluative research, Stakeholder management, Team leadership and talent development, Research strategy and roadmap execution, Vendor and partner management, Research operations and governance, Cross-functional partnership, Insight synthesis and storytelling
Preferred skills
AI-assisted research workflows, Automation in research, Multi-market research program experience, Banking or fintech industry experience
Technologies
Research repositories, Knowledge management systems, AI-assisted research tools
Responsibilities
Build and develop a high-performing research team, Partner with Design, Product, Data, and Business stakeholders to influence product strategy, Establish and uphold high standards of research quality and ethics, Define research strategy and roadmap aligned to business goals, Manage external research agencies and specialist vendors, Drive adoption of emerging research capabilities and automation, Ensure compliance with regulatory, privacy, and ethical requirements
Seniority
Senior, hands-on IC with people leadership