AVP/Senior Associate Assistant Product Manager, Smart Buddy, Consumer Banking Group
Core
Drive day-to-day execution, operational excellence, and delivery outcomes for the Smart Buddy programme, a consumer banking initiative targeting students, parents, and schools.
Role type
Senior Associate Assistant Product Manager (Program Execution & Operations)
Builds
Nationwide rollout of Smart Buddy across schools, marketing campaigns, and customer engagement initiatives
Domain
Consumer Banking / EdTech / Student Financial Services
Deliverable
product features
Required skills
stakeholder coordination, campaign execution, customer journey mapping, data analysis, A/B testing design, operational process management, system rollout coordination
Preferred skills
Excel proficiency, experience with AI/ML personalization, change management
Technologies
MS Office, Excel, AI/ML tools
Responsibilities
Drive customer adoption and activation initiatives; execute end-to-end marketing and engagement campaigns; coordinate across internal stakeholders and external partners (schools, government); map and optimize customer journeys; analyze engagement metrics and support experiments; ensure smooth execution of customer-facing initiatives and system enhancements
Seniority
Senior Associate, hands-on execution
