Associate, Branch Manager, Consumer Banking Group
Core
Drive overall branch business by ensuring exceptional customer service, proactive sales, seamless operations, and profitability for DBS Consumer Banking Group.
Role type
Branch Manager (Consumer Banking)
Builds
Branch P&L, customer relationships, sales targets, and branch-specific marketing strategies.
Domain
Consumer Banking / Retail Banking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Branch operations management, sales target achievement, customer relationship management, P&L ownership, budget management, regulatory compliance, team leadership, marketing strategy execution, audit support, stakeholder liaison.
Preferred skills
MBA, experience with high net worth individuals, knowledge of internal/external regulations.
Technologies
General computer knowledge.
Responsibilities
Drive implementation of bank strategy at branch level, develop and execute marketing campaigns, monitor sales targets and minimize deviations, manage key customer relationships and reduce attrition, ensure adherence to operating budget, address escalated customer grievances, support internal and external audits, provide guidance to branch personnel on CRM and compliance, drive performance-driven culture through monitoring and feedback.
Seniority
Mid-Senior, hands-on IC