Associate, Client Service Manager, Corporate Banking, Technology and Operations
Core
Manage day-to-day transactions and client servicing for Institutional Banking Group clients across Trade, Cash, and Loans products.
Role type
Associate Client Service Manager (Corporate Banking)
Builds
Operational processes and client relationships for Trade, Cash, and Loans
Domain
Corporate Banking / Trade Finance
Deliverable
client delivery
Required skills
Trade Finance product knowledge (LC, SBLC, BG, Reimbursements, Fund Transfer, Swifts), end-to-end transaction management, stakeholder coordination, KPI/KRI management, complaint resolution, RBI regulatory compliance
Preferred skills
Client relationship management, process improvement, risk identification and mitigation, high emotional intelligence
Technologies
None explicitly stated
Responsibilities
Manage daily transactions for Trade, Cash, and Loans; serve as single point of contact for clients; coordinate static data updates; resolve client queries and complaints within timelines; maintain service standards and KPIs; conduct weekly meetings with MNC clients
Seniority
Mid-level, hands-on IC
