VP, Generalist, Private Partners Services (Private Banking)
Core
Managing and investigating client complaints, facilitating regulatory inspections, and driving process improvements for DBS Private Banking's complaint handling and client feedback systems.
Role type
Senior operational leader for complaint management and process optimization in Private Banking
Builds
Efficient complaint resolution workflows and regulatory reporting mechanisms for Private Banking clients
Domain
Private Banking / Wealth Management / Financial Services
Deliverable
dashboards & analysis | client delivery
Required skills
Complaint investigation, regulatory reporting, process improvement, stakeholder negotiation, workflow design, MS Office (PowerPoint, Word, Excel), analytical skills
Preferred skills
Knowledge of HKMA and SFC rules, FATCA/CRS regulations, private banking products, legal/financial industry experience
Technologies
MS Office suite
Responsibilities
Investigate client complaints by liaising with relevant parties; prepare management reports on complaint statistics; ensure timely recording and follow-up of complaint cases; devise implementation plans for complaint handling processes; drive process changes and coordinate with stakeholders for workflow and system design
Seniority
Senior, hands-on IC with strategic process ownership