Analyst, Client Service Manager, Corporate Banking, Technology and Operations
Core
Manage day-to-day transactions and client servicing for Institutional Banking Group clients in Trade, Cash, and Loans.
Role type
Client Service Manager (Corporate Banking)
Builds
Operational processes and client relationships for Trade, Cash, and Loan products
Domain
Corporate Banking / Trade Finance
Deliverable
client delivery
Required skills
Trade Finance products (Letters of Credit, Bank Guarantees, Fund Transfers, SWIFTs), end-to-end transaction management, stakeholder coordination, KPI/KRI management, complaint resolution, client relationship management
Preferred skills
RBI master directions knowledge, team guidance, risk identification and mitigation, high emotional intelligence
Technologies
SWIFT, ETAX, IDEAL (Channel)
Responsibilities
Manage daily transactions for Trade, Cash, and Loan products; act as single point of contact for clients; coordinate static data updates; resolve client queries and complaints within timelines; conduct weekly meetings with MNC clients; ensure KPIs and KRIs are met
Seniority
Senior, hands-on IC
