Analyst, Client Service Manager, Corporate Banking, Technology and Operations
Core
Manage day-to-day transactions and client servicing for Institutional Banking Group clients across Trade, Cash, and Loans products.
Role type
Senior Client Service Manager (Corporate Banking Operations)
Builds
Seamless transactional and non-transactional servicing for MNC and corporate clients
Domain
Corporate Banking, Trade Finance, Cash Management, Loan Operations
Deliverable
client delivery
Required skills
Trade Finance product knowledge (LC, SBLC, BG, Reimbursements, Swifts), end-to-end transaction ownership, stakeholder management, KPI/KRI monitoring, complaint resolution, relationship management
Preferred skills
RBI regulatory knowledge, high emotional intelligence, process improvement, team guidance
Technologies
None explicitly stated
Responsibilities
Manage daily transactions for Trade, Cash, Loans, FD, ETAX, and IDEAL channels; act as single point of contact for clients; coordinate static data updates; resolve client queries and complaints within timelines; conduct weekly client meetings for MNCs; ensure self KPIs and KRIs are met; strengthen relationships with branches and relationship managers
Seniority
Senior, hands-on IC
