Analyst, Client Service Manager, Corporate Banking, Technology and Operations
Core
Single point of contact for clients to manage end-to-end Trade Finance transactions, including handholding, query resolution, and complaint handling.
Role type
Senior Trade Finance Operations Analyst
Builds
Trade Finance transaction processing and client service delivery
Domain
Banking / Trade Finance
Deliverable
client delivery
Required skills
Trade Finance product expertise, client relationship management, end-to-end transaction ownership, stakeholder coordination, risk identification, process and metrics management
Preferred skills
Knowledge of Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantees, Bank-to-Bank Reimbursements, Fund Transfers, SWIFT messages
Technologies
SWIFT
Responsibilities
Advise clients on trade transactions, handle all types of customer complaints and enquiries, manage processes and metrics on a day-to-day basis, provide guidance and support to the team
Seniority
Senior, hands-on IC
