Associate, Specialist, Operations Journey Optimization, Technology & Operations
Core
Analyzing, designing, and implementing optimized end-to-end banking processes with seamless integration of AI-based solutions to improve operational efficiency and customer experience.
Role type
Associate Specialist in Operations Journey Optimization
Builds
Optimized banking processes and AI-integrated operational workflows
Domain
Banking operations and technology
Deliverable
production ML models | product features
Required skills
End-to-end process analysis, risk mitigation, automation solution design, AI adoption strategy, process improvement facilitation, stakeholder partnership, performance metric establishment
Preferred skills
Lean and Six Sigma methodologies, data analysis and reporting, Python or R programming, robotic process automation (RPA) tools
Technologies
Power Automate, Microsoft Excel, SQL, Tableau, Python, R
Responsibilities
Conduct end-to-end analysis of banking processes to identify inefficiencies; Develop robust risk mitigation strategies; Design and implement automation solutions; Champion AI adoption in core operational processes; Lead Process Improvement Event workshops; Partner with business units and IT to define project scopes; Establish key metrics to monitor process performance
Seniority
Associate, hands-on IC
