ED, Head of Technology Service Management & Governance, SRE & Governance, Group Technology
Core
Leads the Control pillar within the SRE operating model, establishing and governing enterprise technology service management processes to ensure operational discipline, regulatory compliance, and efficient technology operations at scale.
Role type
Executive Director, Head of Technology Service Management & Governance
Builds
Enterprise technology service management processes, SRE service management tools, and integrated operational control frameworks
Domain
Financial services / Enterprise Technology Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management (ITSM) governance, Change Management, Problem Management, SRE operating models, operational risk management, regulatory compliance, process architecture, automation, stakeholder engagement, team leadership
Preferred skills
Experience in large-scale enterprise or financial services environments, deep understanding of technology resilience
Technologies
SRE service management tools
Responsibilities
Provide executive leadership for enterprise ITSM governance, design and integrate operational control processes across SDLC and service operations, oversee governance of SRE tools and drive automation, partner with Risk and Audit teams for control assurance, act as a senior advisor to technology leadership on governance frameworks
Seniority
Executive Director, strategic leadership & organization-wide influence
