Customer Support Operator
On-site
Core
Monitor and respond to CCTV/Alarm activations, manage mobile patrol dispatch, and handle inbound calls for a security systems service provider.
Role type
Customer Support Operator (Security Control Room)
Builds
Security monitoring and mobile response dispatch services
Domain
Security services / Rental market
Required skills
Alarm monitoring, CCTV monitoring, telephone communication, mobile patrol dispatch, incident reporting, root cause analysis
Preferred skills
SIA CCTV license, investigative skills, report writing
Technologies
Telephone systems, CCTV systems, mobile patrol vehicles
Responsibilities
Monitor and respond to CCTV/Alarm activations, answer intercoms and inbound calls, dispatch mobile response teams, support Control Room Supervisors, report operational difficulties
Seniority
Entry-level, hands-on IC