HVAC Service Operations Manager
Core
Lead a truck-based service business to support customer satisfaction, operational excellence, and profitable growth across an assigned territory.
Role type
Senior IC HVAC Service Operations Manager
Builds
Truck-based service operations for building environments
Domain
HVAC, building controls, service delivery
Required skills
Operations management, team leadership, financial planning, customer relationship management, strategic planning, recruitment and retention, audit and compliance, Microsoft Office proficiency
Preferred skills
Sales or account management experience, industry networking, technical training in electronic or mechanical systems
Technologies
Microsoft Office, Windows-based environment
Responsibilities
Lead execution of truck-based service business and maintain delivery systems; Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance; Drive profitable growth through management of people, financial resources, and material assets; Develop strategic operating plans aligning with service sales and account goals; Build and retain customer relationships through local community networking; Review proposals, estimates, and account assignments with Sales; Audit service operations and support contractual obligations; Recruit, hire, coach, and retain service support staff
Seniority
Senior, hands-on IC