Vice President, Field Operations
Core
Lead the safe, high-quality, and profitable delivery of heat pump, heat pump water heater, and EV charger installations across Canada and the United States by managing a network of General Managers and field teams. (via careerplan.io/jobs/4431895009-vice-president-field-operations-at-jetsonhome)
Role type
Senior VP of Field Operations (HVAC/Residential Services)
Builds
Residential home electrification installations (heat pumps, water heaters, EV chargers)
Domain
Residential home services / HVAC / Energy transition
Required skills
Field operations strategy, General Manager leadership, installation quality management, safety program ownership, budget and P&L management, fleet and warehouse operations, new market launches, data analysis
Preferred skills
MBA, experience with Zuper or ServiceTitan, experience with HubSpot
Technologies
Zuper, ServiceTitan, HubSpot
Responsibilities
Develop and execute field operations strategy to meet volume, quality, and margin targets; Lead and coach General Managers to hit KPIs for installs, revenue, NPS, and safety; Define field organizational structure and build a bench of leaders; Own installation quality and first-time-right performance; Champion a safety-first culture and ensure regulatory compliance; Drive crew productivity and capacity planning; Partner with Customer Operations to align scheduling and technical service; Own the field technology stack; Lead fleet, tools, and warehouse operations; Build recruiting, onboarding, and training programs; Lead new market launches; Manage field operating budgets and branch P&Ls; Define and report on field KPIs.
Seniority
Executive (VP level), hands-on leadership