IT Operations Engineer
Core
Provides end-to-end Field IT incident resolution, hardware/software support, and local infrastructure management for enterprise and business unit projects.
Role type
IT Operations Engineer (Field Support)
Builds
IT support services, hardware/software deployments, and local infrastructure stability
Domain
IT Operations / Field Services
Required skills
hardware installation and configuration, software troubleshooting, endpoint vulnerability remediation, PC lifecycle management, local infrastructure support, mobile device administration, vendor coordination, access permission management, IT security compliance
Preferred skills
proactive customer communication, service ownership, cross-training adaptability
Technologies
PCs, tablets, mobile devices, printers, servers, network equipment, VOIP systems, Johnson Controls Service Management toolset
Responsibilities
Install and configure hardware and software, perform endpoint vulnerability remediation, manage PC lifecycle activities, provide local infrastructure support for servers and network equipment, deliver Tech Hut/walk-up IT support, manage access permissions and IT security compliance, coordinate IT vendors, assist with IT audit activities, provide satellite office IT support
Seniority
Individual Contributor, mid-level