Customer Technical Advisor
On-site
Core
Provide phone-based technical support to field engineers and customers for security alarm systems, diagnosing faults and ensuring remote connectivity.
Role type
Support Technician (Security Systems)
Builds
Security alarm system monitoring and connectivity
Domain
Security Systems / Home & Commercial Safety
Required skills
Problem-solving, Communication, Technical troubleshooting
Preferred skills
Technical problem-solving experience, Phone-based customer service experience, Customer service background
Technologies
Monitoring and programming software
Responsibilities
Diagnose and troubleshoot security alarm faults, Use monitoring and programming software, Deliver customer service to residential and commercial customers, Handle high-security customer requirements, Assist field engineers with remote connectivity