Customer Operation Associate
Core
Provides direct support for the installation contract business, managing accounts receivable, accounts payable, contract scheduling, billings, collections, and subcontract processing.
Role type
Customer Operation Associate (Contract Administration)
Builds
Installation contract business operations for Johnson Controls' thermal management and building systems customers.
Domain
Building systems / Thermal management / Construction services
Required skills
Accounts receivable management, Accounts payable management, Contract scheduling, Billing and collections, Subcontract processing, Cost reconciliation, Vendor communication, Data entry and reporting, Microsoft Office proficiency, Project administration
Preferred skills
Associate's degree, Project accounting or costing principles
Technologies
Microsoft Word, Excel, Outlook, Internet business applications
Responsibilities
Answer customer and subcontractor inquiries and resolve issues, Update project and labor schedules, Run query reports and reconcile unaligned costs, Prepare and submit billings and certified payroll, Process invoice credits and rebills, Reconcile accounts payable exceptions, Contact customers to ensure satisfaction and timely payment, Maintain customer account information and billing conditions, Support subcontract process documentation and safety requirements, Assist project owners in issue resolution
Seniority
Entry-level to Mid-level, individual contributor