Teamleiter (m/w/d) Notruf- und Serviceleitstelle
Core
Leading a team in a 24/7 emergency and service control center to ensure service quality, manage incidents (fire, burglary, etc.), and support customer care.
Role type
Team Lead / Operations Manager for Emergency and Service Control Center
Builds
Emergency response coordination and service quality for connected security systems
Domain
Security services / Emergency response
Required skills
Team leadership, incident management, process adherence, staff coaching, crisis communication, shift work readiness
Preferred skills
VdS certification, entrepreneurial mindset, result orientation
Technologies
Security monitoring systems, alarm systems, access control systems, video surveillance systems
Responsibilities
Ensure service quality and availability, manage team performance against KPIs, lead team during unplanned events (fire, burglary), support 24/7 customer care, coach and develop staff
Seniority
Mid-level, hands-on management
