HVAC Customer Resource Coordinator
Core
Coordinate customer service requests, schedule technicians, and manage daily service operations to ensure timely maintenance and completed jobs.
Role type
Service operations coordinator (HVAC)
Builds
Scheduled service visits and preventative maintenance workflows
Domain
Building services / HVAC
Required skills
Service scheduling, customer communication, issue resolution, WIP management, time reporting, parts ordering coordination
Preferred skills
Basic project accounting, associate degree
Technologies
NxGen
Responsibilities
Receive and schedule customer service requests, coordinate labor scheduling for technicians, communicate action plans to customers, confirm work completion, resolve or escalate customer issues, debrief technicians daily, support parts ordering and PO creation, maintain customer account data in NxGen.
Seniority
Mid-level, hands-on coordinator