Client Resource Coordinator 2
Core
Schedules and manages HVAC service technicians to ensure timely completion of preventative maintenance and customer service requests for data centers, healthcare, and manufacturing clients.
Role type
Operations coordinator (HVAC service scheduling)
Builds
Preventative maintenance schedules and service delivery for mission-critical building systems
Domain
Building systems / HVAC / Energy efficiency
Required skills
Service operations management, labor scheduling, customer communication, issue resolution, time and expense reporting, parts ordering support, account information management
Preferred skills
Project accounting principles, costing principles
Responsibilities
Receive and schedule customer service calls, manage technician schedules, coordinate daily debriefs, resolve customer issues, monitor time and expense reporting, reconcile billing exceptions, support parts ordering and PO creation
Seniority
Mid-level, hands-on IC