Atención a clientes Call Center - Nocturno
Core
Night shift customer service executive managing phone support, emergency service tickets, and shipment scheduling for a service team.
Role type
Customer Service Representative (Night Shift)
Builds
Customer service interactions and service delivery coordination
Domain
Customer Support / Service Operations
Deliverable
client delivery
Required skills
Phone support, ticket management, shipment scheduling, system data entry, escalation handling
Preferred skills
English conversational, organizational skills, attention to detail, proactive problem solving
Responsibilities
Answer customer phone calls and register service requests, create and track emergency service tickets, plan and follow up on shipments, update internal systems for service visibility, escalate issues outside scope, collaborate with team for service continuity
Seniority
Entry-level to Junior, hands-on IC