Dispatch Service Agent 1
Core
Coordinates customer service requests and dispatches technicians for thermal management and building systems maintenance.
Role type
Service operations dispatch agent
Builds
Technical service work for data centers, healthcare, pharmaceuticals, and manufacturing facilities
Domain
Building systems / Thermal management / Energy efficiency
Deliverable
client delivery
Required skills
scheduling, customer service, technical resource allocation, account management, billing support, warranty claims administration, business review support, subcontractor management
Preferred skills
project accounting, costing principles, team leadership
Responsibilities
Receive and triage customer service requests, schedule technicians to service needs, communicate action plans to customers, reconcile daily service requests, support business reviews and billing, administer warranty claims, maintain customer and subcontractor relationships
Seniority
Individual Contributor, operational level