Client Resource Coordinator 2
Core
Schedules and manages field technicians and mechanics to ensure timely completion of preventative maintenance and service calls for customers in industries like data centers, healthcare, and manufacturing.
Role type
Service operations coordinator
Builds
Preventative maintenance schedules and service delivery for building systems
Domain
Building systems / Thermal management / Facility services
Deliverable
product features
Required skills
Service scheduling, labor coordination, customer communication, issue resolution, daily debriefing, time and expense reporting, parts ordering support, account information management
Preferred skills
Associate degree, project accounting or costing principles
Responsibilities
Receive and schedule customer service calls, manage technician schedules, coordinate daily debriefs with technicians, follow up on job completion and customer satisfaction, handle parts ordering and PO creation, reconcile billing exceptions, assist with time and expense reporting
Seniority
Mid-level, hands-on IC