OpenBlue Customer Advisor
Core
Partner with customers to deliver value for OpenBlue AI-enabled smart building software solutions, driving energy efficiency, sustainability, and equipment uptime.
Role type
Senior Customer Advisor (Smart Building Software)
Builds
OpenBlue smart building software suite for energy efficiency and sustainability
Domain
Building Automation Systems (BAS) / Energy Management / Smart Buildings
Required skills
HVAC systems, building automation systems, energy management solutions, facility management, Operational Technologies (OT), user training, customer relationship management, project management, matrix organization leadership
Preferred skills
smart building software, energy management systems, Certified Energy Manager (CEM), Certified Measurement & Verification Professional (CMVP)
Responsibilities
Customer onboarding and kick-off calls, train end users on product value framework, monitor product usage analytics, conduct Net Promoter Score (NPS) surveys, participate in Customer Business Reviews (QBRs), drive new business growth via customer references
Seniority
Senior, hands-on IC