OpenBlue Customer Advisor
Core
Partner with enterprise customers to deliver value for OpenBlue AI-enabled smart building software solutions, focusing on energy efficiency, sustainability, and equipment uptime.
Role type
Senior Customer Advisor (Smart Building Software)
Builds
OpenBlue smart building software suite
Domain
Building automation, energy management, facilities management
Deliverable
product features
Required skills
Customer success management, account management, project management, user training, operational technology (OT) deployment, stakeholder coordination, process improvement, customer relationship management
Preferred skills
Smart building software experience, energy management systems experience, Certified Energy Manager (CEM), Certified Measurement & Verification Professional (CMVP)
Technologies
OpenBlue, HVAC systems, building automation systems, energy management solutions
Responsibilities
Lead customer onboarding and deployment milestones, train end users on product value frameworks, monitor product usage analytics, conduct regular check-ins to drive adoption, resolve technical support tickets, participate in quarterly business reviews, identify growth opportunities, and gather customer feedback for product teams.
Seniority
Senior, hands-on IC