Services Account Manager (Security)
Core
Lead the Brisbane Security Service Team to drive service delivery excellence, manage maintenance contracts, and ensure commercial success for critical infrastructure clients.
Role type
Senior Service Account Manager (Security)
Builds
Security service operations and maintenance contracts for healthcare, data centres, mining, and commercial facilities
Domain
Building services / Security systems / Critical infrastructure
Deliverable
client delivery
Required skills
Security industry experience, team leadership and mentoring, service contract management, commercial acumen, workforce planning, operational reporting, Microsoft Office (Excel, PowerPoint), problem-solving
Preferred skills
Experience in service operations or technical field services, ability to obtain security clearances, driver's licence
Technologies
Microsoft Office suite
Responsibilities
Lead and mentor security service technicians, manage maintenance contract schedules and backlog, conduct customer reviews, oversee contract renewals and estimating, manage labour resources and technician utilisation, monitor costs to meet commercial targets, support technician development and recruitment, attend customer sites to support safety and quality
Seniority
Senior, hands-on IC with leadership responsibilities
