Technical Support Engineer
Core
Provide pre-sales technical consultation, project design support, and product localization for industrial products like water systems, pumps, and HVAC.
Role type
Senior IC technical support engineer (pre-sales & localization)
Builds
Technical proposals, product localization adaptations, and training materials for global markets
Domain
Industrial automation, water systems, HVAC, pumps, valves
Deliverable
product features
Required skills
Technical analysis, problem-solving, engineering principles, project design review, cross-functional coordination, commercial awareness
Preferred skills
Multinational team experience, industrial product domain knowledge
Technologies
Microsoft Office, technical reporting tools
Responsibilities
Analyze customer requirements and recommend product solutions; support project design from concept to execution; drive product localization for local markets; act as technical liaison with Global Product Managers; collaborate with Global R&D on performance and design issues; prepare technical documentation and conduct training sessions
Seniority
Senior, hands-on IC