System Support Technician
Core
Provide specialized technical support to field technicians by remotely programming alarm panels and communicators, troubleshooting issues, and managing data entry for monitoring systems.
Role type
System Support Technician (Programmer)
Builds
Remote programming of alarm panels and communicators for monitoring systems
Domain
Security systems / Building automation
Required skills
Remote programming, technical troubleshooting, data entry, multi-tasking, problem-solving
Preferred skills
Alarm installation experience, DLL technical support, data processing, technical research on specific panel versions
Technologies
DMP, Radionics, Focus, SafeWatch, Vista, DSC panels, DLL, Microsoft Windows / Office
Responsibilities
Take inbound calls to assist with programming alarm panels and communicators; Register communicators to ensure accurate communication; Complete data entry into programming and MM systems; Resolve technical issues through research and investigation; Ensure MM Data and Panel programming accuracy.
Seniority
Entry-level to Mid-level, hands-on IC
