Customer Success Manager
Core
Partner with customers to deliver value for OpenBlue AI-enabled smart building software solutions, focusing on energy efficiency, sustainability, and equipment uptime.
Role type
Customer Success Manager for smart building software
Builds
OpenBlue smart building software suite
Domain
Building automation, energy management, facilities management
Deliverable
client delivery
Required skills
Customer relationship management, project management, user training, operational technology (OT) experience, HVAC systems knowledge, building automation systems knowledge, energy management solutions knowledge, facility management experience, building maintenance services experience, stakeholder communication
Preferred skills
Smart building software experience, energy management systems experience, Certified Energy Manager (CEM) certification, Certified Measurement & Verification Professional (CMVP) certification
Responsibilities
Customer onboarding and kick-off calls, training end users on product value framework, monitoring product usage analytics, conducting 30-60-90 day check-ins, reviewing and triaging support tickets, conducting Net Promoter Score (NPS) surveys, participating in Quarterly Business Reviews (QBRs), driving new business growth through customer references