Energy Manager - Customer Advisor - Open Blue
Core
Partner with customers to deliver value for OpenBlue AI-enabled smart building software solutions, focusing on energy efficiency, sustainability, and equipment uptime.
Role type
Senior Customer Advisor / Customer Success Manager
Builds
OpenBlue smart building software suite
Domain
Smart buildings, energy management, HVAC, building automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relationship management, project management, user training, technical support triage, stakeholder coordination, process improvement, data analysis (usage analytics), business review facilitation
Preferred skills
Smart building software experience, energy management systems experience, CEM certification, CMVP certification, French language skills
Technologies
OpenBlue, HVAC systems, Building Automation Systems (BAS), Operational Technologies (OT)
Responsibilities
Lead customer onboarding including kick-off calls, persona analysis, and guided product tours; Drive product adoption by monitoring usage analytics and establishing regular check-ins; Manage technical support tickets and provide initial triage; Conduct Customer Business Reviews (QBRs) and Net Promoter Score (NPS) surveys; Identify retention and growth opportunities; Serve as the voice of the customer to Product and Commercial teams.
Seniority
Senior, hands-on IC