OpenBlue Customer Advisor
Core
Partner with customers to deliver value for OpenBlue AI-enabled smart building software solutions, focusing on energy efficiency, sustainability, and equipment uptime.
Role type
Senior Customer Advisor (Smart Building Software)
Builds
OpenBlue smart building software suite
Domain
Building automation, energy management, facilities management
Deliverable
product features
Required skills
Customer onboarding and training, product adoption monitoring, issue triage and resolution, customer health tracking, QBR participation, retention strategy, growth opportunity identification
Preferred skills
Certified Energy Manager (CEM), Certified Measurement & Verification Professional (CMVP), smart building software experience, German language skills
Technologies
OpenBlue, HVAC systems, building automation systems, energy management solutions
Responsibilities
Lead customer onboarding including kick-off calls and guided product tours; Monitor product usage analytics and provide feedback; Conduct regular check-ins and Net Promoter Score surveys; Review and triage technical support tickets; Participate in Quarterly Business Reviews; Drive new business growth through customer references
Seniority
Senior, hands-on IC