Customer Service Reperesentative
Core
Monitor and respond to alarms and signals, dispatch authorities, and notify responsible parties for critical building systems.
Role type
Emergency Dispatch Operator (EDO)
Builds
Emergency response coordination for data centers, healthcare, pharmaceuticals, and advanced manufacturing facilities.
Domain
Thermal management and mission-critical building systems
Deliverable
client delivery
Required skills
alarm monitoring, outgoing call verification, authority dispatch, documentation, typing 20-25 wpm, basic computer applications
Preferred skills
problem-solving, bilingual Spanish and English
Technologies
computer applications
Responsibilities
Monitor and respond to alarms and signals; Make outgoing calls to verify alarms, dispatch authorities, and notify responsible parties; Document alarm handling procedures and complete alarm processing.
Seniority
Entry-level, hourly
