HVAC TB Customer Resource Coordinator
Core
Scheduling and dispatching HVAC technicians for preventative maintenance and service calls while managing customer communications and job completion workflows.
Role type
Service Operations Coordinator
Builds
Timely completion of preventative maintenance and service jobs for data centers, healthcare, pharmaceuticals, and higher education clients
Domain
Building systems / HVAC / Energy efficiency
Deliverable
client delivery
Required skills
Service operations management, scheduling, customer communication, issue resolution, time and expense reporting, parts ordering support, WIP management
Preferred skills
Associate degree, project accounting or costing principles
Technologies
NxGen
Responsibilities
Receive and schedule customer service calls, manage technician schedules, coordinate daily debriefs with technicians, communicate action plans to customers, follow up on job completion, order parts and create purchase orders, reconcile billing exceptions, review and correct technician timesheets
Seniority
Mid-level, hands-on operational support