HVACR Service Operation Team Leader
Core
Leading a team of field service technicians to provide high-quality HVAC service support, preventive maintenance, and product solutions to customers in North East Italy.
Role type
Team Leader, Field Service Operations
Builds
Service delivery and customer experience for HVAC systems
Domain
HVAC / Building Services
Deliverable
client delivery
Required skills
Field service experience, team leadership, resource planning, KPI management, customer relationship management, strategic thinking, analytical skills, sales acumen, hands-on technical knowledge
Preferred skills
Coaching and talent development, problem-solving, innovation
Technologies
Excel, Word, Notes
Responsibilities
Lead and coach field service technicians, ensure service level delivery and preventive maintenance, manage resource planning and deployment, monitor field work and vacation planning, drive operational excellence and KPIs, report on competitors and trends
Seniority
Mid-level, hands-on IC with supervisory duties