Customer Support Coordinator
Core
Coordinates cash collections, parts ordering, inventory management, and technician scheduling for field service operations in thermal management and building systems.
Role type
Administrative Support Coordinator (Field Service Operations)
Builds
Operational efficiency for field service teams and customer service requests
Domain
Building systems, thermal management, energy efficiency
Deliverable
Dashboards & analysis
Required skills
Cash collections, parts ordering, inventory management, scheduling, CRM tools, Microsoft Office, problem-solving, multi-tasking
Preferred skills
Call center experience, sales/operations background, technical service knowledge
Technologies
Salesforce, Microsoft Word, Excel, PowerPoint
Responsibilities
Coordinate cash and collections, manage truck and branch inventory, schedule technician service requests, process customer orders and shipments, handle vendor invoices and AR/AP tasks, update on-call schedules and customer accounts
Seniority
Entry-level to Junior, hands-on IC