Data Center Scheduler & Dispatcher
Core
Schedule HVAC service calls and manage technician dispatches to ensure timely preventative maintenance and meet forecasting goals.
Role type
Service operations scheduler and dispatcher
Builds
Preventative maintenance schedules and service delivery for commercial/residential HVAC systems
Domain
Building services / HVAC / Facilities management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
service operations management, service scheduling, technician coordination, customer communication, job completion assessment, parts ordering support, time and expense reporting review, exception reconciliation, daily team huddle facilitation, weekly planning meeting participation
Preferred skills
project accounting, costing principles
Technologies
NexGen
Responsibilities
Receive and schedule customer service requests; coordinate labor scheduling to align technicians with customer needs; debrief assigned technicians daily to resolve concerns; assess job completion and collaborate with billing/support teams to progress jobs; communicate action plans and services to customers; follow up on work performance and customer satisfaction; maintain up-to-date customer account information in NexGen; support parts ordering and PO creation; assist with time and expense reporting; review and correct unassociated timesheets; attend daily huddles and weekly planning meetings.
Seniority
Mid-level, hands-on IC