Client Resource Coordinator 2
Core
Scheduling and dispatch coordination for field service technicians to ensure timely preventative maintenance and service completion for customers.
Role type
Service Operations Coordinator
Builds
Field service schedules and operational workflows for building systems maintenance
Domain
Building systems / Thermal management / Facility services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service operations management, labor scheduling, customer communication, issue resolution, time and expense reporting, parts ordering support, job completion assessment
Preferred skills
Project accounting, costing principles
Technologies
NxGen
Responsibilities
Receive and schedule customer service calls, manage technician schedules, coordinate daily debriefs, resolve customer inquiries and escalate issues, monitor time and expense reporting, support parts ordering and PO creation, reconcile billing exceptions
Seniority
Mid-level, hands-on operational support