Customer Support Operator (part-time)
Core
Monitor and respond to CCTV and alarm activations, dispatch mobile patrol teams, and handle inbound calls for a security rental company.
Role type
part-time customer support operator (security monitoring)
Builds
security monitoring and mobile patrol dispatch services for rental clients
Domain
security systems / rental market
Deliverable
client delivery
Required skills
alarm monitoring, CCTV monitoring, mobile patrol dispatch, telephone communication, report writing, root cause analysis
Preferred skills
SIA CCTV license
Technologies
telephone systems, CCTV systems
Responsibilities
Monitor and respond to CCTV/Alarm activations, answer intercoms and inbound calls, dispatch mobile response teams, support Control Room Supervisors, report operational difficulties
Seniority
entry-level IC
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