Ingénieur support produits et système - HVAC - H/F
Core
Provide technical solutions for warranty cases and product support for industrial HVAC systems, collaborating with factory, engineering, and account teams.
Role type
Product and system support engineer (HVAC)
Builds
Warranty solutions and technical support for industrial HVAC products
Domain
Industrial HVAC, chillers, refrigeration, heating, and cooling
Deliverable
client delivery
Required skills
root cause analysis, project coordination, cross-functional collaboration, technical problem solving
Preferred skills
mechanical engineering background, on-site intervention capability, Power BI, MS Office, Teams
Technologies
MS Office, Power BI, Teams
Responsibilities
Manage warranty cases and provide technical product support, deliver remote support to field teams, collaborate with Quality, Engineering, and Production services, contribute to product improvement via warranty feedback, perform on-site support when required
Seniority
Mid-level, hands-on IC