Centralist
Core
Operate a 24/7 alarm control center, handling incoming calls, processing alarm signals, and responding to emergencies according to procedures.
Role type
Alarm Control Center Operator (Centralist)
Builds
Alarm monitoring and emergency response services for clients
Domain
Security services / Alarm monitoring
Deliverable
client delivery
Required skills
Alarm signal processing, emergency response, telephone handling, administrative reporting, equipment operation, procedure adherence
Preferred skills
Stress resistance, flexibility for shift work, automated system operation
Technologies
Alarm control center systems, automated monitoring equipment
Responsibilities
Handle incoming calls including alarm center services, process and resolve alarm alerts, respond to emergencies per instructions, perform administrative tasks like logging technical faults and filling forms, ensure correct use of available equipment, follow all work instructions and regulations
Seniority
Entry-level, hands-on operator
