IT Project Manager
Core
Conducts research on complex business problems to be solved with automated systems; designs details of automated systems and develops cost-effective procedures to meet user requirements.
Role type
Senior IT Project Specialist (Infrastructure & Systems)
Builds
Automated systems, client infrastructure, and operational procedures for Flex clients
Domain
IT Infrastructure, Systems Engineering, Client Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
System design, automated system development, procedure definition, security policy enforcement, change control, root cause analysis, budget management, stakeholder communication, HR strategy, operational goal review
Preferred skills
PMP certification, advanced functional and technical skills, knowledge of multiple functional technologies, cross-functional team leadership
Technologies
Automated systems, client infrastructure tools, administrative tools, monitoring and control systems
Responsibilities
Develops and defines procedures for product implementation adhering to IT security baselines; guides Client & Desktop Team to define global/regional standards; acts as 3rd level escalation contact for IT administrators; monitors and enforces client security policies; troubleshoots client infrastructure problems requiring data investigation; assures change control on client infrastructure; proposes and implements system enhancements for performance and reliability; prepares standard operating procedures for infrastructure maintenance; establishes communication channels with customers and cross-functional teams; ensures adherence to Service Level Agreements; fixes problems with root cause analysis to increase MTBF; implements HR strategies to recruit and retain workforce; reviews operational goals and develops company policies; establishes and assures adherence to budgets, schedules, and work plans.
Seniority
Senior, hands-on IC with people/process management