Associate Engineer - Global IT Helpdesk
Core
Providing technical administrative support and implementation for enterprise applications, ensuring system stability and adherence to ITIL practices.
Role type
Application Technology Analyst
Builds
Enterprise application solutions and infrastructure
Domain
IT / Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL practices, application implementation, infrastructure design, incident management, root cause analysis, backup and retention policies, security compliance, budget management, strategic planning
Preferred skills
EIS implementation, Service-Now, Baan, enterprise architecture development
Technologies
Service-Now, Baan, EIS
Responsibilities
Manage and coordinate project aspects for proper design and solution; Define, design, implement and maintain infrastructure & application solutions; Ensure monitoring and controls for solution stability; Establish communication channels with customers and cross-functional teams; Propose system enhancements to improve performance and reliability; Review goals and execute company policies affecting operations.
Seniority
Entry-level, hands-on IC
