IT Technician
Core
Provide first and second-line IT support for desktops, laptops, printers, mobile devices, and specialist manufacturing systems at a factory site.
Role type
IT Technician (Help Desk & Manufacturing Systems Support)
Builds
IT support services for end-users and factory technology
Domain
Manufacturing / Animal Nutrition
Required skills
Hardware troubleshooting, Windows OS administration, Microsoft Office proficiency, User account management, Network issue resolution, IT security patching
Preferred skills
IT degree or qualification, 1-2 years experience, Manufacturing environment familiarity
Responsibilities
Act as first point of contact for IT support requests, Troubleshoot and resolve hardware, software, and network issues, Install and maintain Windows operating systems and business systems, Support setup of new starters including user accounts and hardware, Assist with maintenance of manufacturing IT systems and machine controls, Monitor IT equipment inventories and documentation, Support software rollouts and technology upgrades, Perform root cause analysis for recurring issues, Support IT security activities including patching and antivirus management
Seniority
Junior, early career