Global Customer Service Engineer
Core
Install, upgrade, and support digital printing presses onsite and remotely while leading new product introductions at customer sites.
Role type
Senior field service engineer (industrial printing equipment)
Builds
Digital printing presses and related production systems
Domain
Industrial manufacturing / Digital printing
Deliverable
physical/clinical work
Required skills
Mechanical or mechatronics engineering background, complex hardware and software troubleshooting, root-cause analysis, reading technical drawings, NPI implementation
Preferred skills
Data-driven systems experience, AI-based solutions experience, additional languages beyond English
Technologies
Advanced software tools, data-driven systems, AI-based solutions
Responsibilities
Lead onsite and remote installations and upgrades of digital printing presses, diagnose and resolve complex hardware and software issues, support New Product Introduction activities, guide customers on production optimization best practices, perform root-cause analysis and implement corrective actions, collaborate with R&D and engineering teams to improve product quality
Seniority
Mid-to-Senior, hands-on IC with significant travel