Client Success Principal Consultant
Core
Lead AI-driven enterprise transformations for senior life sciences clients, delivering against CEO-level mandates and owning strategic Fortune 100 pharma accounts.
Role type
Principal Consultant (Strategy & Delivery)
Builds
Production-grade AI and GenAI solutions for commercial, R&D, supply chain, and enterprise functions in Pharma & Life Sciences.
Domain
Healthcare & Life Sciences (Pharma) / Artificial Intelligence
Deliverable
client delivery
Required skills
Strategic account management, AI program leadership, executive stakeholder engagement, commercial judgment, cross-functional team influence, proposal development, account economics management
Preferred skills
GenAI implementation, MLOps/LLMOps knowledge, cloud platform expertise (AWS/Azure/GCP), field force transformation experience
Technologies
AWS, Azure, GCP, GenAI, MLOps, LLMOps
Responsibilities
Own delivery and growth for Fortune 50 pharma accounts; Lead large, multi-program AI and GenAI initiatives; Partner with Global Pharma Practice Head and India delivery teams; Ensure strong client outcomes and satisfaction (target NPS 75+); Serve as primary senior client contact managing executive relationships; Develop and execute account plans aligned to client priorities; Represent Fractal's full portfolio across AI, engineering, design, behavioral science, and pharma analytics; Manage account economics including utilization and margins; Drive proposals and commercial discussions; Lead and influence cross-functional teams through indirect management.
Seniority
Principal, strategy & mentorship
