Technical Support Engineer
Core
Provide technical support for SATEC hardware and software used in power metering, power quality monitoring, energy management, and billing systems.
Role type
Technical Support Engineer (Electrical/Industrial)
Builds
Customer support and troubleshooting for power metering and energy management solutions
Domain
Electrical construction and industrial power systems
Deliverable
client delivery
Required skills
SCADA, RTUs, HMIs, data acquisition systems, Salesforce, troubleshooting, hardware diagnostics, software diagnostics, electrical construction experience, system diagnostics
Preferred skills
three-phase power systems, metering products, billing systems, serial communications, fiber-optic communications, Ethernet communications, Modbus, BACnet, DNP3
Technologies
Ethernet, Firmware, Hardware, Salesforce CRM
Responsibilities
Respond to customer technical support requests via phone, email, and online portals; Diagnose and troubleshoot hardware, firmware, and software issues involving SATEC products; Guide customers on product configuration and use; Investigate recurring issues and identify root causes; Record customer interactions and resolutions in Salesforce and internal knowledge base; Follow electrical safety requirements during onsite troubleshooting.