BIC Manager (New Business)
Core
Manage daily operations, workflow, and compliance for a Business Intake and Conflicts team, overseeing conflict checks, business intake processing, and policy adherence for legal professionals.
Role type
Senior IC operations manager (legal conflicts and intake)
Builds
Operational efficiency and compliance workflows for legal service requests
Domain
Legal services / Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
conflicts management, legal intake processing, team supervision, workflow management, policy compliance, time log review, stakeholder communication, training program development, strategic planning, process refinement
Preferred skills
paralegal experience, training experience, ethics course completion, supervisory experience, JD or Bachelor's degree
Technologies
Microsoft Office suite, iManage
Responsibilities
Provide day-to-day management and mentorship of direct reports; oversee conflicts, business intake, and compliance request processing; manage workflow, staffing coverage, and time logs; serve as main point of contact for escalated questions; develop and implement training programs for team members and external legal professionals; track and facilitate workflow to meet volume and quality expectations; participate in strategic discussions on service goals and procedures.
Seniority
Senior, hands-on IC with supervisory duties