Level 2 Technical Support
Core
24/7 technical support resource for troubleshooting software, hardware, and broadcasting systems across RCS products.
Role type
Level 2 Technical Support Engineer
Builds
Stable broadcast and media intelligence operations for radio/TV stations
Domain
Broadcast technology / Media intelligence
Deliverable
client delivery
Required skills
Troubleshooting, SQL, IIS, .NET, basic networking, technical documentation interpretation, prioritization, escalation management
Preferred skills
Application programming, data security, disaster recovery, system configuration
Technologies
SQL, IIS, .NET, Windows
Responsibilities
Answer incoming calls and emails; determine priority and severity of escalated issues; follow through on escalations; participate in weekly 24/7 on-call rotation
Seniority
Junior to Mid-level, hands-on IC
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.